Solutions Engineer – Strategic

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $300k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Serval

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Serval is an enterprise SaaS company that provides an AI-powered service management (ITSM) platform designed to automate employee requests, onboarding/offboarding, just-in-time access, incident/change/problem management, and other repetitive support work. The platform uses AI agents, background agents, and an “Automation Opportunity Finder” to analyze historical ticket data, draft deterministic workflows, and suggest or publish automations while preserving enterprise-grade security, governance, and auditability. Serval integrates with existing ITSMs (ServiceNow, JSM, Freshservice), supports bidirectional sync, and emphasizes code-based, admin-approved workflows for safe automated actions. The company raised a $150M Series C at a $3B valuation led by Sequoia (per provided information).

📋 Description

• Run the technical sales motion with account executives, including discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews • Lead technical pre-sales for strategic customers and win technical decisions • Integrate with prospects' identity providers, ITSM and ticketing systems, MDM, HRIS, cloud platforms, and SaaS applications • Translate technical environments, requirements, and goals into scoped value-based pilot use cases and success criteria • Advise on security and access, including guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and compliance • Execute technical handoffs to Deployment at pilot kickoff • Build demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning • Capture field objections and product gaps and collaborate with engineering to address them • Define the solutions architecture playbook as Serval's founding Solutions Engineer

🎯 Requirements

• 10+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company • Track record of selling technical products to senior IT and security buyers • Hands-on credibility with CIOs, Heads of IT, and security leaders • Ability to hold your own in architecture reviews, debug integrations live, and answer security questions • Working fluency with modern IT and identity stacks, including IdPs, SCIM, ITSM, ticketing, SaaS administration, APIs, and access provisioning/revocation • Excellent communication and storytelling skills for technical and executive audiences • Builder's instinct and high ownership • Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus

🏖️ Benefits

• Meaningful early-stage equity • Comprehensive health coverage • Flexible PTO • Daily lunches and snacks • Onsite gym access • Regular team events and offsites • Impact on product and company success • Growth opportunities with support from experienced team and investors • Culture valuing innovation, ownership, accountability, and fun

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