Director, Product Management

🔥 1 hour ago

☕ Washington – Remote

☕ Washington – Remote

💵 $221.2k - $387.1k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Set and lead product strategy for the Microsoft partnership across ServiceNow's full vertical stack • Lead technical due diligence, roadmap alignment, and integration delivery from qualification through activation-ready handoff to GTM • Establish and evolve the enterprise view of intersections between ServiceNow's and Microsoft's stacks • Drive dual-roadmap alignment between Microsoft capabilities and ServiceNow roadmap requirements • Define and advocate ServiceNow's point of view on how Microsoft's stack complements the platform • Define success metrics and measure adoption, attach rate, and win/loss funnel signals • Own prioritization and resourcing recommendations across the partnership scope • Shape leadership decisions on strategic engagement, investment, co-sell motions, and joint roadmap commitments • Track competitive and industry trends across the Microsoft ecosystem • Lead cross-functional alignment with Engineering, Platform, Product Marketing, and GTM BD • Represent ServiceNow in executive and strategic customer and partner engagements requiring Microsoft-specific technical context

🎯 Requirements

• 15+ years of experience in enterprise SaaS product management • Working knowledge of key SaaS growth drivers • Track record of setting multi-year product strategy and influencing VP- and C-level decisions • Experience integrating AI into product decision-making, workflow design, or technical evaluation of partner solutions • Experience leading product strategy for technology partnerships, including build-vs-partner analysis, technical due diligence, and integration architecture • Experience owning business cases for partnership investment and accountability for outcomes • Ability to operate across data, AI, agents, governance, and application-layer partnership work • Ability to influence internal and partner roadmaps across broad stack layers • Ability to drive senior-level cross-functional alignment without direct authority • Strong written and verbal communication skills • Ability to communicate with technical and executive audiences across different technical domains • Familiarity with the ServiceNow platform, applications portfolio, and competitive/partner landscape is a plus • Broad familiarity with Microsoft's AI, data, and agent product ecosystem is a strong plus • Hands-on product management experience with AI-powered or AI-enabled enterprise software is a strong plus

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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