Director, Regional Product Management

🔥 2 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $221.2k - $387.1k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Translate the global AI product roadmap into a plan for an assigned industry or customer segment • Tailor use cases, solution packages, and messaging to customer operational problems • Account for industry regulations and compliance requirements in solution positioning and deployment • Track AI adoption trends and adjust priorities • Partner with sales, marketing, and channel partners to launch AI products • Run discovery on priority deals and shape buying criteria and deal sizing • Build reusable discovery guides, use case catalogs, demo stories, and value stories • Ensure AI use cases go live after wins by coordinating with customer success, professional services, and partners • Own commercial strategy, including product mix, packaging, and deal structure, to meet revenue and margin targets • Set quarterly targets for deals in motion, AI attach, and pre-close discovery • Work with pricing teams on packaging and discount guidance • Gather customer feedback and turn recurring needs into product requirements • Test emerging AI ideas with customers and bring successful concepts to product teams • Represent ServiceNow with customer executives, at industry events, and in customer advisory sessions • Monitor competitors and analyze win/loss data • Equip sales teams with competitive positioning and responses

🎯 Requirements

• 10+ years in product management, solution consulting, or go-to-market strategy in enterprise software • Domain depth in at least one industry or customer segment, including its core systems, regulations, and buyers • Track record of influencing enterprise deals through discovery, solution design, or deal structure • Experience taking AI or automation use cases from concept to production at customers • Ability to design and run launch plans suited to the market's partners, procurement processes, and executives • Ability to set packaging and discount guidance and assess deal structure's effect on margin • Ability to translate regulatory and compliance requirements into changes in how solutions are built, positioned, and deployed • Ability to align product teams and field sellers on priorities without direct authority • Understanding of how business and IT leaders make decisions and ability to adjust communication accordingly • Ability to manage expectations with senior product and sales leaders while supporting high-stakes customer deals • Ability to use sales data, win/loss results, and market share trends to determine focus areas • Enterprise AI and platform technology knowledge sufficient to handle complex objections and train sellers • Ability to convert customer feedback into ranked, actionable product requirements • Familiarity with the ServiceNow AI Platform is a plus

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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