Lead Client Director

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Produce new business with a defined set of ServiceNow's largest existing accounts • Oversee executive relationship management for assigned accounts • Lead virtual teams including Solution Sales, Solution Consulting, Support, and Professional Services • Provide strategic leadership and partnership to clients as the relationship manager between customers and ServiceNow • Develop ServiceNow solutions based on each customer's strategic outcomes • Oversee growth of global accounts, including development and deployment of worldwide resources • Build trust and deep multi-tiered relationships from project/IT teams to CxO level • Develop a clear roadmap and build capabilities across clients and ServiceNow teams to promote an outstanding customer experience • Achieve financial targets for assigned clients, including licenses, renewals, and professional services

🎯 Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving • 10+ years of experience in client management, aligning account strategies to revenue opportunities • 5+ years of experience as a Client Director or equivalent role • Validated multi-million-dollar sales solutions experience • Executive-level relationship management experience • Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations • Experience exceeding sales targets • Experience leading a virtual or matrixed team • Understanding of broad, macro-level business IT needs for a prospective client • Willingness to travel up to 50%, depending on geography/region • Must live in Bentonville or a surrounding suburb

🏖️ Benefits

• Remote work persona • Flexible distributed work approach • Reasonable accommodation support during the application process

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