Program Director

🔥 13 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $192.4k - $336.7k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

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This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Manage multiple Expert Service engagement workstreams • Develop and implement plans to address risks, issues, and escalations • Drive problem resolution through escalation and clear responsibility division • Identify discrepancies between actual progress and planned objectives and drive resolutions • Coach, mentor, and lead Principal Engagement Managers and Senior Engagement Managers • Influence, support, and provide thought leadership to customers during ambiguity or conflict • Lead delivery teams throughout engagements, often with services partners • Manage engagement governance, timelines, scope, risk, change management, resourcing, reporting, and financials • Collaborate with Sales Account Teams, partners, and customers to understand business challenges, stakeholders, issues, and delivered business value • Align deliverables with business objectives • Apply Now Create methodology and prescriptive guidance to drive successful delivery and long-term customer success • Act as the single point of contact for communication, collaboration, decision-making, and customer buy-in • Coach, mentor, and manage Customer Outcomes and/or Partner team members • Manage multiple projects simultaneously • Identify gaps between actuals and plan of record, propose solutions, and drive resolution • Lead large, complex programs with multiple workstreams • Support Business Development efforts for multi-million-dollar engagements • Manage the largest and most complex programs for Customer Outcomes Strategic Accounts

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • 15 years progressive experience as part of a professional services organization • Prior ServiceNow experience on various workflows • Ability to travel up to 50% • Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment • Demonstrated success driving complex issues through analysis and resolution • Experience working collaboratively and cross-functionally • Excellent written and verbal communication skills • ServiceNow certification in aligned workflow • Expert in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNow • Skilled in ethical AI use, technical translation, and stakeholder engagement across both technical and executive audiences

🏖️ Benefits

• Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Equity (when applicable) • Variable/incentive compensation

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