Senior Director, Sales Training

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $220.3k - $396.5k / year

⏰ Full Time

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Work across the organization to create a differentiated, self-service customer experience • Engage in and drive the cross-team effort to select and build on the right platform • Coordinate and manage the central plan for content management, process development, and experience/recognition design • Create and manage the Training @ Scale roadmap • Collaborate with IT, curriculum development, certification, and training application development to launch and continuously enhance the online, self-service product • Contribute to the design and execution of a pricing, licensing, and revenue model aligned with corporate goals and the Customer Success portfolio • Design and execute internal and external customer feedback loops to encourage rapid iteration, experimentation, and innovation

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • 5+ years in complex global program management with demonstrated cross-functional experience • Demonstrated product management and product strategy preferred • Ability to influence and lead a diverse set of stakeholders • Strong communication and presentation skills • Proven ability to develop comprehensive program parameters, project plans, and release roadmaps • 5+ years working with cloud platform technologies • 5+ years working with cloud platform customers, preferably with training or implementation experience • Proven ability to collaborate and build relationships at all levels of the organization

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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