Senior Principal Security, Risk, OT Solution Architect

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $173.2k - $303.1k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Consult with customers on implementing ServiceNow Risk, Security, and Operations Technology Management solutions • Lead pre-sales activities, including sales presentations, solutioning and scoping workshops, SOW documentation, project scope definition, and engagement sizing • Serve as a lead member of engagement project teams focused on customer outcomes and interconnectivity between Workflow applications and customer technology landscapes • Advise customers on governance leading practices • Interact with senior leadership, including CXOs, on implementation roadmaps and change management • Collaborate with Platform Architect teams to identify proactive platform risks in customer landscapes • Serve as practice director on marquee Security, Risk, and OT accounts, leading delivery teams and overseeing technical delivery standards • Design and deliver ServiceNow OTM solutions according to ServiceNow technical standards and leading practices • Build relationships with Security, Risk, and OTM product owners and stakeholders • Lead office hours, presentations, webinars, and learning events for field delivery stakeholders • Promote continuous improvement of delivery and engagement materials • Mentor ServiceNow delivery team members and partner ecosystem members • Create documentation and service offerings to promote services • Work flexibly across Risk and Security areas to maintain utilization KPIs • Travel up to 20% annually based on customer needs and internal meetings

🎯 Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving • Industry domain experience in Security, Risk, and Operational Technology (OT) • Industry domain expertise in ITOM ServiceNow modules, including event management, Discovery, CMDB, and Service Graph Connectors • Familiarity with risk and security regulatory guidelines and industry standards such as FFIEC, SEC, OCC, FDNY, and SOX • Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts • Familiarity with virtualization and hypervisors, including VMware ESXi, Hyper-V, and KVM • Familiarity with ICS/OT protocols, including Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, and BACnet • Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2, or industry-specific frameworks • Understanding of security zoning, segmentation, and zero-trust concepts in OT • Working knowledge of configuring network data feeds, including mirror ports, taps, and ERSPAN, and validating data visibility • 12+ years of experience as part of a professional services organization; or equivalent education/experience • Controls engineering or OT network security background a plus • Experience driving complex issues through analysis and resolution • Experience working collaboratively • Vast and varied experience across leading technology software platforms • Ability to influence and consult senior leaders while providing thought leadership to sponsors and stakeholders • Customer-centric mentality and willingness to ensure customer success • Ability to interact with technical and non-technical customers, attain technical and business requirements, analyze information, and design comprehensive solutions • Ability to develop visually rich and professional conceptual design documents • Experience conducting solution presentations and obtaining customer acceptance of solution design • Strong capabilities in forging trust and engaging remote or in-person audiences • Ability to communicate complex business and technical concepts using visualization and modeling aids • Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams • Passion for continually studying new technologies and functionality • Certified Technical Architect certification required or must be achieved within the first 365 days • Ability to acquire and maintain ServiceNow certifications within the first 90 days, including CSA, CAD, and CIS certifications

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Remote work persona • Up to 20% travel annually, driven by customer needs and internal meetings

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