Senior Staff AI Agent Engineer

🔥 22 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $190.9k - $334.1k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Own the end-to-end technical relationship with enterprise customers • Translate complex business challenges into AI solutions built on the Moveworks Platform • Serve as the primary technical point of contact throughout solution design, implementation, and launch • Drive adoption and measurable outcomes across 3–5 strategic customer engagements • Architect and deliver AI solutions for customer business challenges • Develop novel AI Agent frameworks, architectural patterns, or tooling • Design and build secure, performant integrations with ServiceNow, Workday, Okta, Jira, and other enterprise systems • Advise customers on Agentic AI roadmaps and upskill their teams • Shape multi-year technical strategy for the platform • Coordinate complex cross-functional workflows across Engineering, Product, Customer Success, and Sales • Generalize customer solutions into reusable templates and share learnings • Mentor engineers and support technical growth • Travel up to 25% of the time

🎯 Requirements

• 12+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer • Or similar experience with education • Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers • Experience designing, building, and launching full-stack workflows and automations • Experience with REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang) • Ability to determine methods and procedures independently and exercise strong judgment • Experience leading projects and coordinating team members • Strong networks across departments and key external stakeholders • Willingness and ability to travel up to 25% of the time • Ability to operate across multiple business functions and technical domains • Familiarity with ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta • Familiarity with Linux and Windows environments and command line • Current knowledge of AI tools, frameworks, and agentic design patterns

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona • Employee accommodations and accessible application support

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