Senior Staff Outbound Product Manager

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $190.9k - $334.1k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Own a specific product initiative end to end, including value proposition, go-to-market strategy, and post-launch adoption • Create and deliver enablement for sales, solution consultants, and partners • Create practical customer adoption content, including industry thought leadership and technical how-to guides • Partner with DemoHub and Training teams on demo narratives and SNU courses • Manage usage definitions and trend analysis to identify adoption barriers and guide decisions • Articulate product value and differentiators • Collect, understand, and champion customer feedback to influence roadmap and strategy • Engage customers on design partnerships, roadmap conversations, and escalations • Brief analysts and respond to inquiries to establish market fit and inform strategy • Connect customers to reference programs and storytelling opportunities • Serve as the pod's go-to-market point of contact • Deliver standard bill-of-material commitments • Coordinate go-to-market for new innovations with pricing and packaging teams • Support strategic sales opportunities and partner with Deal Desk, Renewal, and Subscription Compliance teams • Collaborate with product management, design, engineering, marketing, sales, and customers

🎯 Requirements

• Initiative ownership across the full product development lifecycle • HR domain understanding • Deep product fluency • Hands-on experience applying AI to product, workflow, or customer experience problems • Ability to explain AI value, limitations, and adoption path to technical and non-technical audiences • Go-to-market clarity, including positioning and customer journey articulation • Cross-functional translation across design, engineering, sales, marketing, and customers • 12+ years of experience in outbound product management, solution consulting, or product marketing in enterprise SaaS • Confidence presenting to customer executives, analysts, and large audiences • Comfort with data, including defining usage metrics and turning trends into recommendations • Prior experience as an HR practitioner (nice to have) • Hands-on experience with ServiceNow (nice to have) • ServiceNow product certifications, such as CIS-HR (nice to have)

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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