AI Engineer

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $137.9k - $221.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Build the runtime for role-specific agents, including tool use, delegation, pause/resume, durable checkpoints, retries, and failure recovery • Build deterministic controls around non-deterministic reasoning, including governed reads, proposed writes, precondition checks, business invariants, scoped permissions, idempotency, audit trails, and rollback • Build tenant-scoped context assembly, retrieval, freshness controls, provenance, transcripts, artifacts, tool results, and replayable evidence • Build human-in-the-loop gates, approval thresholds, reversibility, tenant policy enforcement, and audit history for sensitive workflows • Build offline and online evaluations, scenario libraries, simulation, trajectory review, regression detection, cost and latency telemetry, and autonomy promotion gates • Help product teams package prompts, tools, context requirements, policies, evaluations, rollout controls, ownership, and rollback into governed capabilities • Make model and inference architecture tradeoffs across latency, cost, quality, structured outputs, caching, fallback behavior, provider choice, and model routing • Design and implement core Agent OS platform services • Write production code and review implementation details from other engineers • Build reliable APIs, workflows, tools, and services for agent execution • Inspect traces, debug failures, and improve production behavior • Design evaluation scenarios and regression suites for agent workflows • Partner with domain teams to turn agent use cases into reusable platform patterns • Contribute to technical direction while staying grounded in what can ship quickly and safely • Collaborate with Product, Architecture, Security, Data Platform, Atlas, and domain engineering teams

🎯 Requirements

• Skills and experience to build production-grade AI agent platforms • Ability to build agent runtimes, typed tools, context and memory systems, trust and approval flows, evaluation infrastructure, and production observability • Ability to design reliable APIs, workflows, tools, and services for agent execution • Ability to inspect traces, debug failures, and improve production behavior • Ability to design evaluation scenarios and regression suites for agent workflows • Ability to address stale context, wrong tool calls, missing permissions, unsafe actions, poor retrieval, latency spikes, and cost regressions • Ability to define platform contracts for tools, actions, approvals, context, memory, evidence, and evaluation • Ability to make tradeoffs across latency, cost, quality, structured outputs, caching, fallback behavior, provider choice, and model routing • Ability to communicate clearly with engineers, product managers, architects, security partners, and engineering leadership

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision • 100% employer-paid options • 90% coverage for dependents • FSA and HSA • 401k match • Telehealth options including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy reimbursement • Adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity

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