Strategic Customer Success Manager, Exteriors

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $104.5k - $167.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Develop strong working relationships with corporate contacts at strategic accounts • Provide coaching and training sessions on product best practices and workflows to corporate staff, franchise owners, and end-users • Collaborate with customers and product managers to manage product enhancement requests • Act as a subject matter expert on custom product features for strategic accounts • Manage initiatives to increase product adoption, customer satisfaction, and evangelism • Analyze user engagement data and identify actionable insights • Report regularly on KPIs • Gather intelligence on customer product usage and determine which features and services are most or least valuable • Act as an escalation point on customer support tickets • Update account and contact records to ensure accurate reporting • Identify areas for improvement in the customer experience, product, and processes

🎯 Requirements

• 5+ years of relevant experience managing multiple accounts and projects with a proven track record of success • Capacity to lead, motivate, and work well with others in an entrepreneurial, fast-paced environment • Exceptional account management skills and understanding of excellent customer service • Exceptional project management skills • Ability to multitask and manage multiple moving pieces while paying strict attention to detail • Ability to learn new software programs and identify opportunities to use their full potential • Ability to proactively address client roadblocks, risks, and issues • Demonstrated problem-solving ability with creative solutions • Strong communication and organizational skills • Familiarity with SaaS business models and agile development methodologies is a plus • Ability to travel up to 30%

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training and other programs and events • Bonusly and peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% coverage for dependents • FSA and HSA • 401k match • Telehealth options including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity