Manager, Commercial Customer Success – East Region

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $198k - $233k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Vanta

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

Compliance • Security • SaaS

Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

📋 Description

• Lead a team of commercial Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy, and retention for commercial customers • Hire, mentor, and develop expert CSMs while building a culture of customer centricity, high performance, and accountability • Influence the design of Vanta’s upmarket Customer Success strategy • Develop a repeatable methodology guiding customers in using Vanta as the foundation of their modern GRC program • Define strategies and coach the team to achieve KPIs including revenue retention and customer health • Drive portfolio prioritization, success planning, risk management, and expansion identification through team coaching • Develop enablement programs covering Vanta’s products, the company’s space, and CSM skills • Partner with revenue operations, product, marketing, sales, recruiting, and other cross-functional teams • Lead a team managing books of roughly 40–55 accounts • Contribute to transformational change in a fast-paced startup environment

🎯 Requirements

• Proven track record of high performance in Customer Success or Account Management • Ability to mentor peers and readiness to transition into team leadership • Ability to define onboarding and ongoing enablement programs that support team career growth • Experience managing Commercial customers with complex product requirements and multiple stakeholder levels • Proven track record establishing executive-level relationships, navigating issues and escalations, and balancing customer and business needs • Strong critical thinking and clear communication skills • History of making framework-based, data-backed decisions • Ability to lead teams effectively through change in a fast-paced environment • Deep curiosity about emerging technologies and enthusiasm for cybersecurity • Natural affinity for problem-solving and enthusiasm for making an early, significant impact at a startup • Openness to using AI to amplify skills and strengthen work, with curiosity, willingness to learn, and sound judgment in applying AI responsibly

🏖️ Benefits

• Industry-competitive salary • Equity • Comprehensive medical, dental, and vision coverage • 100% of employee-only benefit premiums covered for most medical plans • 16 weeks paid Parental Leave for all new parents • Health & wellness stipend • Remote workspace, internet, and cellphone stipend • Commuter benefits for team members who report to the SF and NYC office • Family planning benefits • Matching 401(k) contribution with immediate vesting • Flexible PTO policy • 80 hours of Sick Time • 11 company-paid holidays • Virtual team building activities, lunch and learns, and other company-wide events