Corporate Account Manager

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ServiceTrade

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7. 5 billion in revenue annually.

📋 Description

• Retain customers and minimize churn across a portfolio of high-end customers in a geographic region • Engage customer executives and users as the primary business point of contact • Conduct regular remote and on-site business reviews to drive application usage, adoption, and value realization • Identify at-risk accounts and address potential adoption issues • Escalate customer issues and needs to Customer Success, Customer Support, and Professional Services teams • Create expansion and upsell opportunities through business reviews and product demonstrations • Create quotes, manage sales cycles, and close expansion and upsell sales orders • Negotiate and close complex renewal contracts • Manage Salesforce.com pipeline and maintain accurate ARR increase forecasts • Maintain industry and product knowledge through certification and ongoing training • Prioritize customer reviews and communications through effective time management and scheduling • Maintain accurate customer account records and document activity in Salesforce.com and other sales tools • Collaborate with Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing

🎯 Requirements

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience • Expertise in SaaS solutions • Demonstrated history of success in obtaining and hitting sales/revenue quotas • Corporate-level presentation/reporting abilities • Relationship development skills at all levels within a client organization • Highly organized and able to prioritize activity and work in a fast-paced, team environment • Selling experience and understanding of sales process required • Professional oral, written, presentation, and interpersonal communication skills • Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred • Some travel experience and ability preferred (<15%)

🏖️ Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions; Dental and Vision through Unum • Flexible Spending Account and Dependant Care Account • Company-paid Life insurance, STD and LTD • Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance • 401(k) with up to 3% employer match and NO vesting period • Flexible PTO policy • 10 company holidays • Parental Leave • Paid Time Off for Volunteering • Employee Reimbursement Program to use for well-being, technology and/or professional development

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