Senior Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Solutions by Text

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💸 Finance

💳 Fintech

📋 Compliance

💰 Private Equity Round on 2021-11

Finance • Fintech • Compliance

Solutions by Text is a leading provider of text and payment services, focusing primarily on the consumer finance industry. They offer the FinText™ platform, which integrates messaging, payments, reporting, and compliance to enhance customer engagement and operational efficiency. Their services are particularly valuable for industries like lending, banking, and auto finance, where compliant text messaging solutions can drive improved payment rates and customer interactions. Solutions by Text prides itself on innovative communication methods that are compliant with regulations, helping businesses achieve better bottom-line results through increased customer contact and on-time payments.

📋 Description

• Own revenue retention for assigned accounts, including renewals, downsell prevention, and churn mitigation • Identify at-risk accounts using health signals, usage data, commercial indicators, and Customer Success inputs • Develop retention action plans with Customer Success • Lead complex renewal and commercial discussions involving pricing, contract modifications, and value reinforcement • Build relationships with senior stakeholders, economic buyers, and decision makers • Maintain rolling renewal forecasts covering timing, expected outcome, risk, mitigation plans, and ARR impact • Identify and prioritize account expansion opportunities • Drive ARR through payments adoption, new messaging use cases, additional teams, use cases, and business units • Partner with Payments to introduce capabilities, track adoption, and measure revenue contribution • Create expansion proposals tied to customer goals, usage, adoption data, outcomes, and ROI • Maintain an expansion pipeline and contribute to NRR and expansion ARR • Design and operationalize customer programs driving product adoption, usage growth, and event-driven revenue • Coordinate new use-case launches and scaling with Customer Success • Monitor program performance and adjust approaches based on results and feedback • Collaborate with Customer Success, Sales, Payments, Product, Marketing, Partnerships, Finance, and senior leadership • Own renewal and expansion forecasting and maintain accurate CRM data • Track KPIs, portfolio revenue risk, expansion potential, and commercial outcomes • Improve account-management processes for scalability, predictability, and customer impact • Adhere to the Code of Conduct/Ethics and protect company, client, and consumer information

🎯 Requirements

• 7+ years of relevant experience within SaaS software environments • 5+ years of experience in account management or commercial ownership capacity managing complex, enterprise-level customer relationships and significant recurring revenue • Demonstrated history of protecting, renewing, and growing substantial books of existing customer revenue • Strong record against retention, renewal, expansion, NRR, GRR, quota, or other relevant commercial KPIs over multiple years • Experience managing complex customer relationships involving multiple stakeholders, decision makers, use cases, and/or business units • Evidence of proactively creating expansion opportunities • Ability to identify and mitigate account risk before it materially impacts renewal or revenue • Experience navigating complex renewals, pricing discussions, contract modifications, and challenging customer situations • Ability to operate with autonomy, accountability, and self-direction • Ability to read, understand, and navigate software contracts • Strong understanding of pricing models and commercial structures • Ability to lead structured pricing and contract negotiations • Ability to build and execute comprehensive account plans • Ability to work effectively within Salesforce and other relevant platforms • Strong forecasting discipline and attention to CRM accuracy • Experience in SaaS account management or similarly complex customer environments; experience in texting, communications/CPaaS, payments, consumer finance, lending, accounts receivable management, banking, or financial services is an advantage

🏖️ Benefits

• Remote teams and offices throughout the United States • Diversity and inclusion commitment • Recruitment, retention, career progression, training and development opportunities