Senior Product Manager

🔥 0 minutes ago

🏈 Alabama, Arizona, +26 more states – Remote

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⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 10%

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ServiceTrade

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7. 5 billion in revenue annually.

📋 Description

• Lead product strategy and execution within Stella, ServiceTrade's suite of agentic AI products • Lead strategic planning and tactical delivery for Stella products, ensuring capabilities are grounded in customer workflows and deliver measurable value • Define, refine, and prioritize AI-powered features • Engage users, prospects, and partners to understand workflows and pain points and identify opportunities for AI and automation • Partner with Product Marketing, Sales, and Customer Success to introduce AI capabilities, build trust, articulate value, and drive adoption • Collaborate with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals and customer needs • Guide backlog grooming, sprint planning, UAT, and day-to-day development activities • Ensure clear, actionable stories and requirements, including for AI/ML-driven features • Collaborate with senior leadership to inform product strategy and Stella's broader AI roadmap • Track market trends, competitors, and emerging AI technologies • Use AI tools to improve research, requirements writing, data analysis, and execution, and encourage adoption across the team

🎯 Requirements

• 5+ years of SaaS product management experience with a record of successful product delivery, adoption, and impact • Experience leading or contributing to at least one meaningful AI-powered product or feature launch • Strong technical acumen; comfortable engaging with engineers on architecture, APIs, mobile platforms (iOS/Android), and AI/ML integration concerns • Strategic thinker who can dive deep into details without losing sight of business goals • Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives • Equally comfortable interviewing a customer or working with a software engineer on technical requirements • Intellectually curious about AI and AI tools • Prior experience shipping AI or agentic workflow products, particularly in a B2B SaaS context • Versed in agile development with a bias for action and adaptability • Strong customer orientation and ability to translate insights into product innovation • Proactive, self-starting problem solver who takes ownership and initiative • Comfortable navigating evolving priorities in a growing company • ServiceTrade requires residence in one of these states: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, or Washington • Must be authorized to work in the U.S.; employer participates in E-Verify • Preferred: Experience working with field service management products • Preferred: Background in scaling product capabilities across platforms and partners • Preferred: Familiarity with mobile product development and workforce productivity tools

🏖️ Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions • Dental and Vision through Unum • Flexible Spending Account and Dependant Care Account • Company-paid Life insurance, STD and LTD • Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance • 401(k) with up to 3% employer match and NO vesting period • Flexible PTO policy • 10 company holidays • Parental Leave • Paid Time Off for Volunteering • Employee Reimbursement Program to use for well-being, technology and/or professional development • Opportunities to learn and grow • Meaningful responsibility and trust to do your best work from the start • Calculated risks, bold experimentation, and autonomy