Patient Liaison

🔥 11 minutes ago

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Shady Grove Fertility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🧘 Wellness

B2C • Wellness

Shady Grove Fertility is a network of reproductive medicine clinics that provides comprehensive fertility care and family-building services. The organization offers treatments including in vitro fertilization (IVF), intrauterine insemination (IUI), frozen embryo transfer (FET), egg freezing, donor gamete and embryo services, gestational carrier/surrogacy support, preimplantation genetic testing, and oncofertility services. Shady Grove emphasizes personalized, relationship-based care, accepts major insurance and financing options, operates dozens of locations across the U. S. , and supports LGBTQ+ and single-parent family building through specialized programs such as shared-risk IVF and patient education and support resources.

📋 Description

• Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business • Use a “soft sell” and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility • Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present • Prepare and report on the metrics on the inside sales results and make recommendations to the leadership team on how to improve processes and increase sales • Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers • Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department • Follow-up with all prospective customers

🎯 Requirements

• Bachelor’s degree preferred • Five years customer service experience with at least two-three years inside sales experience • Competency in active listening and relationship building, and ability to communicate with empathy • Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family • Ability to communicate accurately and concisely • Excellent interpersonal and telephone skills • Bilingual would be a plus • Ability to function in a self-directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through • Working knowledge of healthcare services/fertility is a plus

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Tuition assistance and professional development support • Performance-based bonus opportunities • Generous paid time off, paid holidays, and paid parental leave • Life and disability benefits • Fertility Discount Program • Employee wellness and recognition programs