Part-Time Customer Care Associate

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $20 - $26 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Sharebite

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🛍️ eCommerce

🌍 Social Impact

💰 $39M Series B on 2022-06

B2B • eCommerce • Social Impact

Sharebite is a leading meal benefit platform aimed at enhancing employee engagement through food. It offers businesses an easy way to provide meals to both in-office and remote employees from a variety of popular restaurants. Sharebite stands out by partnering with restaurants to deliver diverse meal options while contributing to social good; every meal ordered results in a meal donation to help combat food insecurity. The platform includes features such as in-office group ordering stations and meal allowance cards, all managed from a central dashboard. Its innovative solutions aim to boost workplace attendance and team cohesion.

📋 Description

• Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely, professional manner. • Support customers, end users, and restaurant partners across Sharebite’s Group Orders and Passport product lines. • Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints. • Serve as a trusted resource for clients and restaurant partners, helping them navigate Sharebite’s products, processes, and operations. • Follow established Customer Care procedures, workflows, and operational standards to ensure consistent service delivery. • Collaborate closely with teammates and leadership to maintain efficient day-to-day operations and a high level of customer satisfaction. • Identify customer trends, share feedback with cross-functional teams, and contribute ideas to improve products, processes, and best practices.

🎯 Requirements

• 3+ years of experience in customer support, customer success, operations, hospitality, fintech, or a related customer-facing role. • Excellent written, verbal, and phone communication skills, with the ability to communicate clearly, professionally, and confidently with customers and partners. • Strong empathy and a customer-first mindset, with a passion for helping people and delivering exceptional service. • Proven problem-solving abilities and sound judgment, with the ability to investigate issues, identify root causes, and navigate complex situations. • A white-glove service mentality and commitment to creating outstanding customer experiences. • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and ambiguous situations. • Collaborative team player who enjoys working closely with others to achieve shared goals while also taking ownership of individual responsibilities. • Self-starter with a strong sense of accountability and the initiative to identify opportunities for improvement and contribute ideas proactively. • Comfortable handling customer escalations and advocating for Sharebite’s service standards with confidence and professionalism. • Experience in fintech and payments is preferred but not required.

🏖️ Benefits

• Competitive pay • Flexible work hours