ROI Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records • Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests • Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws • Perform data entry and quality control measures for fulfillment of medical records requests • Communicate with Customer Service and other departments to answer questions and resolve issues • Research and resolve workflow and record issues quickly to minimize delays in turnaround • Identify and escalate critical and important issues to management • Maintain privacy of patient, employee, and volunteer information and access it only on a need-to-know basis • Report unethical, fraudulent, or unlawful behavior or activity • Participate in required education for corporate compliance and role-specific functions and tasks

🎯 Requirements

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required; 1 year or more preferred • Ability to use internal electronic-based record workflow systems such as BactesInMotion, Record Management, Intranet, Exceptions Management, Word, Excel, and Outlook • Attention to detail • Ability to work in a fast-paced, production-oriented environment • High level of reliability, productivity, and professionalism • Good written and oral communication skills • Ability to work independently and be productive with little supervision • Ability to sit or stand for long periods of time • Physical ability to lift and carry 25 lbs. of materials • Manual dexterity and strength sufficient to enter information via computer keyboard for long periods, write notes, and handle paperwork and supplies • Eyesight sufficient to read documents and accurately view computer-monitor information • Speaking and hearing ability sufficient to communicate effectively • Eye/hand coordination, hearing, and visual acuity necessary for day-to-day tasks • Maintain current and yearly HIPAA certification • High-level understanding of the organization’s information governance program and role-specific accountabilities • Thorough understanding of role requirements, policies, procedures, and processes • Commitment to discuss process questions and recommendations to ensure standardized work