Billing Customer Support Specialist II

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Assist with insurance eligibility details required for kit shipment and patient billing requirements • Answer providers’, patients’, and payors’ questions about claim denials, billing statements, EOBs, and payment options • Educate and assist with Medicaid, Medicare, and private insurance inquiries • Navigate supplemental payor websites to determine eligibility • Collect payments, establish payment plans, assist with Financial Assistance requests, and process refunds • Handle billing interactions through phone, email, and other channels; support incoming and outbound calls • Provide product and service information and route contacts to appropriate resources • Maintain accurate documentation and comply with HIPAA, Quality Policies, and the Code of Business Conduct and Ethics • Perform duties according to contact center policies and procedures • Complete the required Exact Sciences Epic processes assessment with a score of at least 80% • Uphold company mission and values and comply with Quality Management System policies • Maintain regular and reliable attendance • Model an inclusion mindset

🎯 Requirements

• High school diploma or GED • Must be 18 years of age or older • 2+ years of customer service experience • Authorization to work in the United States without sponsorship • Ability to perform essential duties with or without accommodation • Experience in an inbound/outbound healthcare contact center preferred • Knowledge of contact center telephony and technology preferred • Demonstrated exceptional customer experience preferred • Excellent verbal and written English communication skills • Ability to work designated schedule and overtime as needed • Ability to work at a computer and type for approximately 90% of the working day • Ability to complete the Exact Sciences Epic processes assessment with a score of 80% or higher • Reliable attendance and adherence to attendance guidelines

🏖️ Benefits

• Career development with an international company • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees • Excellent retirement savings plan with a high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit • Flexible work from home model with the choice to work onsite or at home