Customer Service Representative

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $53k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tempus AI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏥 Healthcare

🧬 Biotechnology

🤖 Artificial Intelligence

Healthcare • Biotechnology • Artificial Intelligence

Tempus AI is an advanced healthcare technology company that specializes in precision medicine through the use of AI and genomic profiling. The company provides innovative solutions across various medical fields, including oncology, cardiology, neurology, and psychiatry. Tempus enables healthcare providers to make informed treatment decisions by integrating real-world data, clinical trial matching, and algorithmic testing to improve patient outcomes and accelerate drug development.

📋 Description

• Communicate directly with partner lab members to manage sample and document requests, triage order issues, and coordinate shipping and receiving • Work cross-functionally with Customer Success, Sales, and Lab teams to meet or exceed customer retention and turnaround-time goals • Build and maintain trusted relationships with laboratory employees, sales representatives, and internal stakeholders • Proactively solve customer issues and offer solutions of varying complexity • Maintain frequent contact with Sales and externally facing teams to align customer engagement efforts and provide relevant updates to internal teams • Respond quickly and professionally to inquiries by phone, email, and in person • Identify and assess customer needs to achieve satisfaction

🎯 Requirements

• 4 year college degree in Biological Sciences or similar, preferred • Exceptional customer service skills and strong interpersonal skills • Ability to communicate effectively with patients by telephone and email • Ability to think fast, find answers, and respond quickly to customer issues with a polite, empathic, and professional manner • Highly organized and systematic, with superb attention to detail and ability to complete tasks accurately • Initiative and ability to work as part of a high-level team while working independently on mission-critical tasks • Proven ability to learn new skills quickly and adapt smoothly to new processes • Knowledge of general office equipment and software • Computer proficiency

🏖️ Benefits

• Full range of benefits, which may include incentive compensation • Restricted stock units • Medical and other benefits depending on the position