Billing Customer Support Specialist II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Assist with insurance eligibility details required for kit shipment and patient billing requirements • Answer provider, patient, and payor questions about claim denials, billing statements, Explanation of Benefits (EOB), and payment options • Educate and assist with inquiries involving Medicaid, Medicare, and private insurance companies • Navigate supplemental payor websites to determine eligibility • Collect payments, establish payment plans, assist with Financial Assistance requests, and process refunds as appropriate • Handle billing interactions by phone, email, or other channels, including incoming and outbound calls • Provide product and service information and route contacts to appropriate resources • Maintain accurate documentation and comply with HIPAA, Quality Policies, Code of Business Conduct and Ethics, and company procedures • Complete duties according to contact center policies and procedures • Communicate professionally with employees, patients, providers, and clients • Work designated schedules and overtime as needed • Complete the Exact Sciences Epic processes assessment with a score of 80% or higher • Uphold company mission and values and support the Quality Management System • Maintain regular and reliable attendance • Model inclusion-minded behaviors

🎯 Requirements

• High School diploma or GED • Must be 18 years of age or older • 2+ years of customer service experience • Authorization to work in the United States without sponsorship • Ability to perform essential duties with or without accommodation • Experience in an inbound/outbound healthcare contact center preferred • Knowledge of contact center telephony and technology preferred • Demonstrated exceptional customer experience preferred • Excellent verbal and written English communication skills • Ability to apply customer service principles and practices • Ability to work in a team environment and adapt effectively to changing workloads and circumstances • Ability to respond quickly to new information while focusing on tasks and working independently • Reliable attendance and ability to follow attendance guidelines • Ability to work the designated schedule and overtime as needed • Ability to work at a computer and type for approximately 90% of a typical working day • Successful completion of the Exact Sciences Epic processes assessment with a score of 80% or higher • Ability to act with an inclusion mindset

🏖️ Benefits

• Career development with an international company • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees • Excellent retirement savings plan with a high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Flexible work from home model