Technical Printer Support Representative I – Inkjet

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🔥 0 minutes ago

🐊 Florida, Iowa, +6 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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accessiBe

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

🤖 Artificial Intelligence

🌐 Web 3

Compliance • Artificial Intelligence • Web 3

accessiBe is a leading company specializing in AI-powered web accessibility solutions. Its platform helps businesses ensure that their websites are compliant with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). By offering tools for auditing, monitoring, and managing web accessibility, accessiBe empowers organizations to create inclusive online experiences for all users, including those with disabilities.

📋 Description

• Provide positive and professional technical support to Canon customers via phone • Analyze complex issues to answer questions, troubleshoot, and advise on solutions • Promptly identify, research, and resolve customer inquiries using available software and network tools • Interact with customers and team members simultaneously to expedite call resolution • Make prompt, accurate business decisions that mutually benefit the business and the customer • Document interactions and resolutions in applications • Assist customers using the Total Care approach in making a purchase decision and completing their order on the Canon website • Receive and respond to inbound customer calls and inquiries • Resolve routine and complex technical inkjet printer issues using a first-call-resolution strategy • Escalate appropriate cases and follow up on issues to ensure timely resolution and customer satisfaction

🎯 Requirements

• High school diploma or equivalent • Previous customer service or call center experience • Demonstrated knowledge of PC operating systems such as Windows and/or MAC • Intermediate to advanced skills with internet navigation, instant messenger tools, and email • Keyboarding and MS Office proficiency • Ability to work independently and manage time effectively • Strong communication and active listening skills • Proficiency in English • Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment • Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time • Dependable, punctual, and consistent attendance • Reliable high-speed internet connection • Workspace free from noise and distractions • Must reside in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, or Virginia • Available to work one of the listed Monday-Friday schedules in Eastern Time

🏖️ Benefits

• Various scheduling options • Paid orientation and training • Medical insurance • Vision insurance • Dental insurance • Life insurance • Disability insurance • Company-paid holidays • Paid time off: personal, vacation, and sick time • 401(k) with company match • Employee assistance program • Tuition reimbursement • Employee discounts • Pay differentials • Remote work style • Reliable high-speed internet connection and a workspace free from noise and distractions