Customer Service Representative

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Vultr

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

🔧 Hardware

💰 $329M Debt Financing - Vultr on 2025-06

Artificial Intelligence • B2B • Hardware

Vultr is a global cloud infrastructure provider offering on-demand virtual machines, bare-metal servers, GPU-accelerated instances, managed databases, object and block storage, Kubernetes, and networking services. The platform emphasizes AI and HPC workloads with a broad selection of AMD and NVIDIA GPUs, fast networking, and 32+ data center regions, plus a marketplace of deployable apps and developer-friendly APIs. Vultr targets developers and businesses seeking affordable, scalable, and compliant cloud compute and storage alternatives to hyperscalers.

📋 Description

• Respond to customer inquiries regarding Vultr products and services through ticketing systems and other support channels • Maintain professional and clear communication with customers and internal teams • Provide status updates and confirm resolution until issues are fully closed • Troubleshoot account and billing issues by reviewing subscriptions, billing statements, and platform data • Manage multiple tickets and prioritize tasks efficiently • Document and summarize interactions and resolutions accurately • Develop proficiency in Vultr’s products, services, billing rates, and procedures • Follow established workflows and contribute to process improvements • Maintain high customer satisfaction scores (CSAT) • Meet performance metrics such as ticket resolution time and first contact resolution rate (FCR) • Participate in ongoing training and development opportunities • Participate in a 24/7 team-based operations environment, including scheduled shift coverage

🎯 Requirements

• 1+ years of experience resolving billing and account issues in a high-volume contact center • Experience supporting customers in the cloud hosting, SaaS, IaaS, or related technology industry • Strong customer service skills • Ability to communicate clearly in high-pressure situations • Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities • Strong written and verbal communication skills • Ability to explain complicated billing issues and policies clearly to customers • Proficiency in the English language • Ability to participate in scheduled shift coverage in a 24/7 team-based operations environment

🏖️ Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Increased PTO at 3 year and 10 year anniversary • 1 month paid sabbatical every 5 years • Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription