Agent Support Associate

🕒 August 12

🇺🇸 United States – Remote

💵 $24 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Serve as a primary point of contact for Devoted Health’s Medicare Advantage broker partners • Respond to inbound calls and Agent Portal messages regarding plans, benefits, processes, and support needs • Assist with application submissions, status checks, enrollment questions, and next steps • Support post-enrollment needs, including effective dates, plan changes, eligibility questions, and issue escalation • Build trusted relationships with brokers and agencies through accurate, high-quality service • Maintain knowledge of Devoted Health plan benefits, products, offerings, provider networks, and Medicare Advantage enrollment processes • Develop working knowledge of broker contracting, commission payment procedures, and compensation • Handle calls and messages while meeting service level, productivity, quality, and documentation standards • Investigate, research, and resolve broker issues using multiple systems, tools, and resources • Partner with Enrollment, Contracting, Commissions, Member Services, Sales Operations, and Compliance teams • Identify recurring issues and opportunities for process and broker experience improvements • Adapt to evolving processes, technology, and AI-enabled tools • Support seasonal initiatives and special projects • Participate in the Snowbird Program by temporarily supporting other areas after AEP based on seasonal business needs • Work schedules within Monday–Friday 9:00 AM–10:00 PM ET operating hours, with seven-day coverage during AEP • Document interactions accurately and escalate trends or process improvement opportunities

🎯 Requirements

• Bachelor’s degree or equivalent experience in healthcare or a related field • 2+ years of customer service or support experience • Ability to balance multiple priorities and adapt in a dynamic environment • Strong attention to detail with a mindset for accuracy and continuous improvement • Excellent verbal and written communication skills • Bilingual English/Spanish strongly preferred • Experience supporting external partners, clients, or customers in a fast-paced environment • Medicare Advantage or healthcare operations experience strongly preferred • Experience with data entry and navigating multiple systems • Self-motivated with the ability to work independently while collaborating effectively

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program