Agent Support Associate

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Respond to inbound calls and Agent Portal messages from brokers regarding Devoted Health plans, benefits, processes, and support needs • Assist brokers with application submissions, status checks, enrollment questions, and next steps • Resolve post-enrollment issues, including effective dates, plan changes, eligibility questions, and escalations • Build trusted relationships with brokers and agencies through accurate, high-quality service • Develop knowledge of Devoted Health plan benefits, products, offerings, provider networks, and Medicare Advantage processes • Handle calls and portal messages while meeting service-level, productivity, quality, and documentation standards • Investigate, research, and resolve broker issues using multiple systems, tools, and resources • Partner with Enrollment, Contracting, Commissions, Member Services, Sales Operations, and Compliance teams • Identify recurring issues and opportunities for process and broker experience improvements • Adapt to evolving processes, technology, and AI-enabled tools • Support seasonal initiatives, special projects, and the Snowbird Program across Devoted • Document interactions accurately and identify trends or process improvement opportunities

🎯 Requirements

• Bachelor’s degree or equivalent experience in healthcare or a related field • 2+ years of customer service or support experience • Ability to balance multiple priorities and adapt in a dynamic environment • Strong attention to detail with a mindset for accuracy and continuous improvement • Excellent verbal and written communication skills • Bilingual English/Spanish strongly preferred • Experience supporting external partners, clients, or customers in a fast-paced environment strongly preferred • Medicare Advantage or healthcare operations experience strongly preferred • Experience with data entry and navigating multiple systems • Self-motivated with the ability to work independently while collaborating effectively • Schedules must fall within Monday–Friday 9:00 AM–10:00 PM ET, with seven-day coverage during AEP

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program