Helpdesk Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $45k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shee Atiká

WebsiteLinkedInAll Job Openings

201 - 500 employees

🌍 Social Impact

Social Impact

Shee Atiká is a company that aims to ensure future value for its shareholders through empowering business leaders to promote sustainable economic growth while honoring their heritage and being responsible stewards of their lands and indigenous culture. Rooted in a rich cultural heritage, Shee Atiká is committed to enhancing the prosperity of their culture through providing benefits, resources, education, and job opportunities. The company operates on a unique business model that creates meaningful value for customers and partners, promoting cultural prosperity and shareholder benefit.

📋 Description

• Serve as the primary technical point of contact and subject matter resource for the Corporate Data Repository System (CDRS) • Log, triage, investigate, and resolve user inquiries and technical issues associated with CDRS • Manage, prioritize, and resolve incident and service request tickets in Jira Service Desk within defined SLAs • Troubleshoot data ingestion discrepancies, repository access permissions, query errors, and other issues • Escalate complex technical bugs and system defects to Scrum teams and leadership • Author and send user communications about system releases, policy changes, and planned or unplanned outages • Manage the end-to-end Interface Control Document lifecycle and coordinate updates, reviews, approvals, and compliance • Research and standardize interface metadata for registration in the CDRS data dictionary • Participate in Scrum ceremonies including stand-ups, backlog grooming, sprint planning, and retrospectives • Translate recurring help desk inquiries and user pain points into Jira user stories, feature requests, or bug tickets • Author, organize, and update SOPs, user manuals, and FAQs in Confluence • Maintain user access requests throughout their lifecycle in SharePoint • Conduct user onboarding, walkthroughs, and knowledge-sharing sessions • Track support metrics, ticket volumes, and resolution times for monthly support performance reports • Perform administrative checks and audits of CDRS user accounts and permissions • Perform other related technical support and operational duties as assigned

🎯 Requirements

• US Citizen • High School Diploma • Eligible to obtain and maintain common access card (CAC) • 3+ years' experience with technical helpdesk, application support, and/or data operations • Experience managing incident workflows and service queues in Jira Service Desk or similar ticket management tool • Proficiency using Confluence and SharePoint for technical documentation and collaboration • Strong analytical troubleshooting skills and ability to isolate root causes in complex data workflows • Exceptional verbal and written communication skills • Strong organizational aptitude and attention to detail, particularly regarding document version control and process compliance • Flexibility to multitask, dynamically reprioritize, and support evolving project needs • Familiarity with Interface Control Documents, data schemas, API interfaces, or enterprise system integration workflows • Foundational understanding of enterprise data repositories, data pipelines, SQL querying, or relational database structures • Experience operating within an Agile/Scrum delivery framework • Associate’s or Bachelor’s degree in Computer Science, Information Systems, Data Management, or related field is desired

🏖️ Benefits

• Competitive compensation • Outstanding benefits • Challenging work assignments • Opportunities for advancement/career growth • Equal Opportunity/Affirmative Action employer • Hiring preference for qualified shareholders of Shee Atiká Incorporated • Reasonable accommodations for qualified individuals with disabilities and disabled veterans

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