Customer Success Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $200k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Onboard customers and guide them through the product or service lifecycle to ensure retention and growth • Serve as the Subject Matter Expert for relevant platforms, tools, or services • Plan and conduct Customer Success Reviews to review product usage, roadmaps, and feedback • Analyze consumption reports and provide insights for customer success and renewal strategies • Build and maintain relationships with key customers and partners • Collaborate with sales and internal teams to align offerings with customer objectives and drive co-selling opportunities • Support and direct project teams to ensure successful service-project delivery • Develop knowledge of new product technologies and relevant offerings • Manage order workflows and ensure timely service delivery, working with customers and carriers • Communicate with customers and internal teams regarding status and upcoming needs

🎯 Requirements

• Completed Bachelor’s Degree or relevant work experience required • 2–4 years of experience in a technical, business, or sales role • 1+ year of experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, independently for customers and Account Executives • Intermediate proficiency with Word, Excel, PowerPoint, and Outlook • Intermediate proficiency with Microsoft Dynamics AX for enterprise resource planning, including order tracking, inventory management, and financial reporting • Intermediate understanding of Cisco’s business model, architectural frameworks, and comprehensive solutions • Ability to articulate the Cisco Smartnet renewal program • Proficiency creating quotes in Cisco Commerce Workspace for Renewals (CCW-R) and EAMP portal • Ability to travel to SHI, partner, and customer events

🏖️ Benefits

• Continuous professional growth and leadership opportunities • Health, wellness, and financial benefits • Medical, vision, and dental benefits • 401K • Flexible spending • World-class facilities and the technology needed to thrive in the office or home office