Director – SOS Client Transformation

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🔥 1 minute ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $250k - $350k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Develop new ITAM consulting solutions based on market awareness, research, and subject matter expertise • Lead and manage the Client Transformation delivery team • Foster excellence, collaboration, and continuous improvement • Improve processes, training, and solution development to grow the practice and exceed customer commitments and CSAT results • Monitor delivery metrics such as chargeability and customer satisfaction • Oversee the delivery technology strategy, including SHI One and AI-enabled methods • Lead AI strategies to improve practice delivery, client experience, and productivity • Participate in sales cycles to drive pipeline and new wins • Build stakeholder relationships to support sales architects and organizational success • Identify and mitigate delivery risks through risk management and contingency planning • Report performance and strategic initiatives to senior leadership with insights and recommendations

🎯 Requirements

• Completed Bachelor's Degree in Business or a related field, or relevant work experience required • 7-10 years of experience in ITAM leadership, delivery management, or a relevant functional area • 6+ years of experience in a management position • AI experience and experience in large-scale consulting delivery rollouts • Expert experience in strategic planning and implementation • Proficiency building and maintaining relationships with internal and external stakeholders • Ability to identify and mitigate risks • Expert ability to oversee and direct projects to completion • Ability to travel to SHI, Partner, and Customer Events • Ability to travel 25%

🏖️ Benefits

• Continuous professional growth and leadership opportunities • Health, wellness, and financial benefits • Medical, vision, and dental insurance • 401K • Flexible spending • World-class facilities and technology for working in offices or remotely • Ability to travel to SHI, Partner, and Customer Events

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