Service Delivery Manager – Data & AI

🔥 22 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Coordinate successful delivery of customer projects and service engagements • Align resource capacity with customer demand and coordinate assignments across engagements • Lead end-to-end delivery of Palantir-based programs • Track projects from initiation through completion • Monitor schedules, milestones, budgets, risks, deliverables, resource utilization, timelines, and customer satisfaction • Facilitate project status, delivery review, operational review, and customer update meetings • Document meeting outcomes, decisions, action items, owners, and due dates • Maintain project dashboards, status reports, risk logs, issue logs, and delivery metrics • Ensure adherence to delivery processes and governance standards • Identify project risks and develop mitigation plans and corrective actions • Serve as the primary escalation point for project delivery and resource-related issues • Drive issue resolution and escalate significant risks to leadership • Build relationships with customer stakeholders and internal teams • Communicate project status, risks, resource challenges, and delivery commitments • Support customer satisfaction through proactive communication and successful execution

🎯 Requirements

• Completed Bachelor’s Degree or relevant work experience required • 5+ years of project management, service delivery, or operations management experience • Experience managing multiple concurrent projects and competing priorities • Experience with resource planning and capacity management • Strong understanding of project governance, risk management, and stakeholder communications • Experience supporting customer-facing delivery organizations • Experience managing technical/data projects • Experience with Palantir or similar platforms • Ability to travel to SHI, Partner, and Customer Events

🏖️ Benefits

• Continuous professional growth and leadership opportunities • Health, wellness, and financial benefits for you and your family • World-class facilities and the technology needed to thrive, in offices or remotely • Commitment to diversity as the largest minority- and woman-owned enterprise in the U.S.