Regional Team Lead – EC

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

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Shields Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration.

📋 Description

• Establish credible relationships with patients, clinicians, and internal Shields staff in a data-driven, collaborative environment • Support patients, pharmacists, and providers through a full-service approach to quality patient care • Deliver medication adherence support using various tools and applications • Pivot between disease states and supported clinics according to current needs • Implement and stabilize new clinics and partners • Onboard Patient Engagement Specialists for assigned sites • Stabilize and upskill new hires through restabilization and shadowing sessions • Recommend workflow enhancements with the Supervisor of Patient Engagement • Provide oversight and guidance on site queue-management best practices • Cover clinics or workflows during staffing gaps • Monitor team output for accuracy and consistency and provide coaching • Participate in process-improvement initiatives • Maintain knowledge through educational opportunities, professional publications, and networks • Maintain Patient Engagement Specialist responsibilities during assignments • Apply observations and recommendations to operational issues, productivity, and quality standards • Protect confidential organizational information • Grow the supported population by following Shields’ programs and processes • Serve as a subject matter expert on SOPs and compliance protocols • Perform other duties and special projects as assigned

🎯 Requirements

• Experienced pharmacy technician who is nationally certified as a CPhT through PTCB or ExCPT • Have or be willing to obtain state certification as needed; required licensure must be obtained within a mutually agreed timeframe, with continued employment contingent upon meeting requirements • 1–2+ years of pharmacy technician experience required in specialty pharmacy, Prior Authorization, Financial Assistance, or patient refill calls • 3–5 years of experience highly preferred • Experience as a Patient Support Advocate, Patient Engagement Specialist, pharmacy technician, or similar role preferred • Strong interpersonal communication and phone skills • Comfortable proactively engaging patients by phone and contacting on-site clinicians, payors, and pharmacies • Proficient in Microsoft Office, particularly Excel and Word • Ability to quickly learn other programs and adapt to Shields’ tools • Strong organizational skills and ability to follow policies and meet or exceed established metrics • Ability to sit and/or stand with focus at a workstation for long periods • Ability to discern priorities and follow through on high-priority tasks • Discretion and confidentiality when handling sensitive and private data • Solid computer skills, including Outlook, Teams, Word, Excel, PowerPoint, internet navigation, and web-based platforms • Data entry and computer skills will be evaluated during the pre-employment process • Experience or knowledge in one or more of: transplant, hepatitis C, infectious disease including HIV, diabetes, MS, oncology, dermatology, hyperlipidemia, or pediatrics

🏖️ Benefits

• Remote work as part of the centralized Patient Engagement Center team • Educational opportunities and professional publications/networking participation • Overtime and weekend hours may be available/required as needed • Inclusive hiring experience and application/interview accommodations • Equal employment opportunities • Consent to recruiting text messages is not a condition of employment

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