Associate, Product Support – Creator

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ShopMy

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🛍️ eCommerce

☁️ SaaS

Marketing • eCommerce • SaaS

ShopMy is a leading platform for creators to monetize their influence through product promotion on social media. It provides a simplified shopping experience for audiences via personalized digital storefronts. With features like enhanced affiliate linking and brand partnerships, creators can build lucrative relationships with over 47,000 brands. For brands, ShopMy offers access to an expansive network of elite creators, enabling streamlined interaction and performance tracking. The platform is designed to unlock growth opportunities and redefine creator-brand collaborations in the digital space.

📋 Description

• Assist the Creator Support team in managing inbound support requests from Creators, ensuring timely and accurate resolution. • Troubleshoot technical issues and escalate complex cases to Product and Engineering when needed. • Document and maintain accurate records of product issues, recurring trends, and user feedback. • Contribute to building out support resources, including FAQs, help guides, and knowledge base articles. • Partner with cross-functional teams to surface valuable customer insights that inform product improvements. • Support ad-hoc projects across the Product organization, contributing to process improvements and efficiency.

🎯 Requirements

• Bachelor’s Degree or equivalent experience. • 1–2 years in customer support, product operations, or related roles (internships and entry-level experience welcome). • Strong written and verbal communication skills with the ability to relay technical concepts clearly. • Highly organized and detail-oriented with the ability to manage multiple requests. • Proficiency with tools such as Google Suite, Microsoft Office, and Zoom. • Eagerness to learn new systems such as Zendesk, Intercom, or Linear. • A team player with a customer-first mindset. • Bonus: Experience working in a startup or high-growth SaaS environment. • Bonus: Familiarity with customer support tools (Zendesk, Intercom, Jira). • Bonus: Knowledge of the creator economy, affiliate marketing, or e-commerce platforms. • Bonus: Ability to prioritize and execute effectively under tight deadlines. • Bonus: Utilize the ShopMy platform (as a Shopper or Creator).

🏖️ Benefits

• Medical & Dental Coverage at 70% • Equity in ShopMy • Flexible PTO • 14 weeks of parental leave • Wellness & Social Stipend • Technology Stipend • Learning & Development Stipend • 401k program (3% automated contribution from ShopMy!) • Wellhub Membership • Company retreats • Opportunity to monetize your influence- all employees build out a ShopMy page! • Birthday PTO • Brand new NYC HQ office