Senior Associate, Product Support – Brand Onboarding

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

ShopMy

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🛍️ eCommerce

☁️ SaaS

Marketing • eCommerce • SaaS

ShopMy is a leading platform for creators to monetize their influence through product promotion on social media. It provides a simplified shopping experience for audiences via personalized digital storefronts. With features like enhanced affiliate linking and brand partnerships, creators can build lucrative relationships with over 47,000 brands. For brands, ShopMy offers access to an expansive network of elite creators, enabling streamlined interaction and performance tracking. The platform is designed to unlock growth opportunities and redefine creator-brand collaborations in the digital space.

📋 Description

• Own a dedicated queue of Shopify brands from kickoff through go-live • Get brands live quickly through clear next steps, proactive updates, and transparent status communication • Guide brands hands-on through Shopify integration, tracking, catalog, and payment configuration • Resolve onboarding blockers before they delay launches or become support tickets • Complete at least one non-Shopify onboarding each month • Proactively move stalled and unresponsive brands forward and keep account notes current • Provide out-of-office coverage for Shopify and low-maintenance accounts • Handle complex onboarding questions through resolution and escalate to the Manager when needed • Keep onboarding documentation and checklists updated • Identify gaps, root causes, and recurring issues in the onboarding queue • Support newer Associates during active onboardings and share learnings with the team • Spend approximately 80% of time on brand onboarding and 20% on process-improvement projects • Report to the Senior Manager, Brand Onboarding

🎯 Requirements

• Bachelor's degree or equivalent experience • 2 to 3 years of experience in client onboarding, implementation, customer support, or a related role • Hands-on Shopify experience strongly preferred • E-commerce, creator, or affiliate platform experience a plus • Ability to manage many accounts simultaneously while balancing urgency, quality, and relationships • Strong troubleshooting skills, including isolating issues and going beyond scripts • Ability to assess brand impact and urgency to prioritize a queue • Clear, complete written communication for brands, teammates, and Engineering • Strong written and verbal communication with brands and internal teams • Precision in technical guidance, especially on high-stakes launches • Highly organized and reliable, with consistent follow-through • Experience in a startup or high-growth SaaS environment is a bonus • Familiarity with Intercom, Salesforce, or similar support and CRM tools is a bonus • Knowledge of the creator economy, influencer marketing, or affiliate platforms is a bonus • Comfort using AI tools such as Fin AI or Claude is a bonus • Must comply with U.S. work authorization verification requirements through E-Verify and Form I-9 upon hire

🏖️ Benefits

• Equity in ShopMy; all roles receive equity • Every employee builds and grows their own ShopMy page • 401(k) with 3% employer contribution, fully vested • Medical, dental, and vision benefits, including a 100% employer-paid medical option and dependent coverage • Virtual mental health support, urgent care, and primary care visits at no cost for employees and dependents • Flexible PTO, including birthday off • 13 company holidays • 14 weeks of paid parental leave • Remote-first culture with an NYC HQ • Workplace and wellness stipends for wellness, home office needs, and Wellhub membership • 100% employer-paid disability and life insurance • Health Care FSA/HSA • Annual company offsite • Quarterly team co-locations

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume