Customer Service Representative, Member Care - Part-time

🕒 2 days ago

🇺🇸 United States – Remote

💵 $19 - $20 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sidecar Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

⚕️ Healthcare Insurance

Healthcare Insurance

Sidecar Health is a health insurance company that provides comprehensive major medical insurance with upfront pricing and no network restrictions or referral requirements. Their goal is to put employees in control of their healthcare by giving them a clear budget for care and allowing them to choose any doctor without surprise costs. They emphasize access to prescriptions without limitations and protection for unplanned care. Sidecar Health also offers transparent pricing and the option for members to save money if they find providers who charge less than their plan pays. Their offerings include individualized access plans and employer plans, ensuring members always have a choice of qualified doctors.

📋 Description

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services • Provide excellent customer service in a timely and positive manner • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience • Handle issues and complaints where appropriate • Maintain policies and standard operation procedures

🎯 Requirements

• Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment • People-first communicator - you listen with empathy, connect easily, and meet members where they are • Clear and confident in both written and spoken communication, with the ability to answer questions in the moment • Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans • Education: High school diploma or equivalent required; bachelor’s degree preferred • Bilingual in English and Spanish (preferred) • Experience in healthcare or insurance (preferred)

🏖️ Benefits

• Paid vacation and company holidays • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.