Patient Customer Service and Collection Specialist – Part Time

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Solaris Health

1001 - 5000 employees

Founded 2020

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Healthcare • Biotechnology

Solaris Health is a leading national healthcare platform committed to enhancing access to specialty healthcare and continually improving patient outcomes. With over 1 million unique patients annually and 730+ providers across the country, Solaris Health operates 236+ patient offices in 14 states, focusing on innovative delivery of high-quality, value-driven care.

📋 Description

• Oversee patient accounts, verify and ensure the accuracy of accounts receivable (AR). • Contact patients to collect outstanding payments. • Research and resolve patient billing inquiries. • Accurately document all actions taken to reconcile outstanding balances. • Communicate with patients and insurance companies to resolve billing issues. • Ensure compliance with federal and state regulations. • Explain Care Credit to patients and encourage them to apply to resolve their balance in a timely manner. • Help patients create reasonable payment plans that suit their needs and support the financial health of facility. • Provide accurate customer service to patients and insurance companies. • Prepare specialized invoices and information as needed. • Prepare accurate files to send to the collection agency. • Verify patient demographics and update registration as required. • Perform other position related duties as assigned.

🎯 Requirements

• High school diploma or equivalent required. • Proven experience in medical billing and collections. • Relevant experience with relevant software and systems (e.g., billing software, electronic health records).

🏖️ Benefits

• Fully Remote • No Weekends • No Evenings • No Holidays

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