Medical Quality Complaint Management Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $65.2k - $89.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Siemens Healthineers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare • Healthcare Insurance • Biotechnology

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Review escalated complaint files for completeness, accuracy, and compliance with established procedures • Contact complainants, complaint preparers, field personnel, and stakeholders to obtain missing or clarifying information • Accurately document collected information in complaint-management systems • Pull and monitor MQ reports each morning and midday • Track new and open MQ tickets to ensure prompt review, updates, and resolution • Manage a high-volume workload and maintain accurate documentation • Collect, organize, verify, and analyze MQ-related data • Create reports and visualizations • Perform special research, data-gathering, and verification projects • Identify documentation gaps, process concerns, and potential risks and escalate them • Support field personnel with accurate, timely, compliant complaint documentation • Maintain confidentiality and comply with quality, regulatory, and data-management requirements • Lead MQ process training for new hires and provide team-wide training on updates • Maintain training materials, process guidance, and reference documentation • Perform checks and balances to verify adherence to procedures • Provide coaching and clarification on process or documentation concerns • Maintain knowledge of MQ process updates, changes, and implementations • Promote knowledge sharing, consistency, accountability, and continuous improvement • Collaborate with Field Service, Technical Support, Quality, and other cross-functional partners

🎯 Requirements

• Experience reviewing detailed records, complaint files, quality documentation, or similar case-management information • Exceptional attention to detail and commitment to complete and accurate documentation • Ability to independently manage a high-volume workload while meeting deadlines and maintaining quality • Strong written and verbal communication skills • Ability to professionally obtain information from a variety of stakeholders • Ability to quickly learn and effectively use multiple software applications, systems, and workflows • Intermediate-level proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook • Experience collecting, organizing, verifying, and analyzing data • Demonstrated success working collaboratively within diverse and cross-functional teams • Experience with SAP is required • Experience with MQ, P58, complaint handling, quality management, medical devices, healthcare, or another regulated environment is preferred • Experience training employees or supporting system and process implementations is preferred • Ability to work in a structured and independent manner with accuracy, accountability, and personal responsibility • Strong organizational and time-management skills • Ability to identify process gaps, evaluate information, and determine appropriate next steps • Ability to adapt to changing processes, requirements, and technology • Successful candidate must be able to work with controlled technology in accordance with US export control law

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Life insurance • Long-term and short-term disability insurance • Paid parking/public transportation • Paid time off • Paid sick and safe time