Deployment Manager, AI Agents

🔥 14 hours ago

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own deployments from zero to live - kick-off, automation setup, stakeholder alignment, and hitting the metrics that matter • Co-lead strategic accounts with senior team members, taking on responsibility progressively as you ramp • Apply your CX ops knowledge to diagnose why accounts are stuck: helpdesk configuration, ticket routing gaps, automation logic, escalation failures - and drive the fix • Keep every account you touch moving: daily updates, proactive escalations, clear documentation of progress and blockers • Manage customer expectations with confidence: hold timelines, push back when scope creeps, and keep relationships intact when things get hard • Shadow and support senior team members for the first 30 days, then take the lead on accounts • Feed operational patterns back to the product team: you see problems across accounts before anyone else does

🎯 Requirements

• 5+ years in customer experience operations, support ops, implementation, or CX agency work - deep helpdesk fluency (Zendesk, Gorgias, or similar) is a strong plus • You understand how support operations actually work: ticket lifecycle, routing logic, automation health, escalation flows. This is the context that takes years to build and that we can't afford to teach from scratch • A natural project manager - you break complex problems into simple plans, keep multiple workstreams on track, and keep every stakeholder aligned without burning out • SaaS or e-commerce background is a bonus; CX operations depth is the primary signal • You communicate clearly under pressure: written updates, verbal briefings, Slack threads - you make the status of every account visible without anyone having to ask • You're proactive with data: you watch automation rate, deflection, and escalation patterns, catch the dip before the customer flags it, and bring evidence when something needs attention - not gut feel. • AI fluency - you use AI tools actively in your workflow and can enable and guide, confidently customers who are new to the space • You co-lead - you're not here to own everything solo, you're here to share the load with a team and make the whole function stronger

🏖️ Benefits

• Great salary plus equity or stock grants. • Learning budget. • AI-fluency by default.