Product Specialist

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🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own a defined Siena product surface and become its resident expert • Learn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment • Diagnose agent behavior with authority: product, config, or customer setup • Run the feedback loop to the PM: turn the patterns you see across customers into clear, prioritized signal that shapes the roadmap • Own enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing • Run webinars and demos, support sales, and do the market research the team needs • Work the support queue on your surface, not as overflow, but as your direct line to how the product behaves

🎯 Requirements

• Product-minded above all: you go outside your job description to champion change and influence what gets built • You've taken themes across tickets or customer feedback and used them to push product or roadmap direction • Genuinely curious about how things work under the hood, happy to roll up your sleeves. You don't see a support queue as beneath you • A clear communicator who moves between technical and non-technical people without losing either • AI-native: you use AI tools to do real work at scale, and you reach for new ones without being asked • You want into product, fast and deep • Based in EMEA or North America for strong timezone crossover with the team • Bonus points if you've worked in e-commerce or DTC brands, social media or community management, or done hands-on CX at scale • Nice to have, not required: hands-on with APIs, Shopify themes, prompt engineering, or user research

🏖️ Benefits

• Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox. • Work that ships and matters. What you build reaches real consumer brands fast. • A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in. • A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one. • Great salary plus equity or stock grants. Own a piece of what you build. • Learning budget. If you are growing, so are we. • AI-fluency by default. Few places will push your work with production AI further or faster.