Product Specialist

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Togal.AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $7M Seed Round - Togal.AI on 2023-03

Artificial Intelligence • SaaS • B2B

Togal. AI is a cloud-based, AI-powered takeoff platform for the construction industry that automatically detects, measures, compares and labels spaces and features on architectural plans and drawings. Built by estimators for estimators, it speeds pre-construction takeoffs, increases accuracy, enables real-time team collaboration, and automates manual tasks (including natural-language interaction via Togal. CHAT) to help contractors and subcontractors produce faster, more accurate bids.

📋 Description

• Lead onboarding webinars to introduce new customers to Togal.AI’s core functionality. • Collaborate with customers to design and execute customized training plans for effective adoption. • Deliver focused training sessions tailored to trade-specific workflows. • Maintain up-to-date training materials including user guides and video tutorials. • Host regular “Office Hours” to support customer engagement and address questions. • Proactively engage new users to drive adoption and surface potential roadblocks early. • Act as a product expert to guide customers in optimizing their use of Togal.AI. • Partner with Customer Support to track, report, and resolve onboarding issues or bugs. • Work closely with the Customer Success team to ensure customer satisfaction and goal alignment. • Continuously refine onboarding processes in line with product updates and customer feedback.

🎯 Requirements

• Construction industry HIGHLY experience preferred • Experience in customer onboarding, implementation, training, or support, ideally in a SaaS or technical environment. • Strong communication and presentation skills. • Ability to simplify complex concepts and tailor content to different user personas. • Experience in the construction or building technology industry a plus • Self-starter with a customer-first mindset and proactive problem-solving skills. • Proficient in creating training content and documentation. • Comfortable collaborating cross-functionally with product, support, and success teams.

🏖️ Benefits

• Health, dental, and vision insurance • Unlimited PTO and remote flexibility • Opportunity to grow your career at a fast-paced AI startup • Collaborative and innovative work environment