Healthcare Call Center Representative

Job not on LinkedIn

🔥 13 hours ago

🔔 Pennsylvania, Virginia, +1 more states – Remote

🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sigma Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

⚡ Energy

☁️ SaaS

💰 $11M Venture Round - Tribold on 2009-01

Telecommunications • Energy • SaaS

Sigma Systems is a software company that provides cloud-native, API-driven BSS/OSS, product catalog, CPQ and order orchestration solutions for communications service providers and energy/utilities companies. It offers modular, TMF-compliant components and managed services — including AI-enabled automation and data-driven tools — to help operators modernize billing, monetization, and customer fulfillment processes with a SaaS and cloud-focused delivery model.

📋 Description

• Handle a high volume of inbound healthcare-related calls • Assist members and healthcare providers with claims status, eligibility, benefits, and general healthcare inquiries • Navigate multiple computer systems and applications simultaneously • Utilize Avaya and other call-handling systems as required • Provide accurate, professional, and empathetic customer service • Document customer interactions accurately and completely • Meet established call center performance and quality metrics • Follow company policies, procedures, and attendance requirements • Participate fully in a camera-on virtual training program • Maintain active participation and engagement throughout training and working hours

🎯 Requirements

• High school diploma or GED required • Minimum of 1 year of customer service experience • Strong verbal and written communication skills • Strong computer navigation and multitasking abilities • Ability to work effectively in a fast-paced, high-volume call center environment • Strong attention to detail and problem-solving skills • Professional demeanor with excellent attendance and punctuality • Comfortable working on camera during training and as required • Quiet, professional, and distraction-free home workspace • Reliable high-speed internet • Ability to work any required 8-hour shift between 8:00 AM and 8:00 PM, including the 11:30 AM–8:00 PM shift • Local to Pittsburgh, PA; Wilmington, DE; Camp Hill, PA; or Parkersburg, WV • Residence within a 45-minute commute of the applicable office location • U.S. citizenship • Previous healthcare or health insurance call center experience preferred • Experience handling member or provider inquiries preferred • Previous high-volume call center experience preferred • Experience with CRM systems preferred • Experience using multiple applications and systems simultaneously preferred • Bilingual Spanish/English candidates strongly encouraged to apply

🏖️ Benefits

• $250 Training Completion Bonus upon successful completion of training and required attendance and performance criteria • $500 Retention Bonus after successfully completing the first 6 months • Contract-to-hire potential for permanent employment based on performance, attendance, and business needs • Remote work arrangement for local candidates • Camera-on virtual training program