Call Center Representative

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $19 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Respond to inbound and/or outbound customer inquiries via phone and other communication channels • Resolve customer concerns related to services, billing, claims, and account information • Research issues, identify appropriate solutions, and provide accurate follow-up as needed • Escalate complex or unresolved issues to the appropriate department • Maintain detailed and accurate records of customer interactions, inquiries, and actions taken • Ensure compliance with company policies, procedures, and quality standards • Meet established productivity, service, and performance metrics • Support a high-volume contact center during a critical enrollment period

🎯 Requirements

• High school diploma or GED preferred • 0-2 years of customer service, call center, or related experience • Strong verbal and written communication skills • Excellent customer service and interpersonal skills • Strong attention to detail and organizational abilities • Ability to work independently and effectively manage time in a fast-paced environment • Experience with Microsoft Outlook, data entry systems, and other computer applications • Ability to accurately document customer interactions and maintain confidentiality • Previous call center, healthcare customer service, or contact center experience preferred • Strong problem-solving and conflict resolution skills preferred • Ability to navigate multiple systems while maintaining a positive customer experience preferred • Camera participation required during training • Availability to work within operating hours of 7:00 AM to 8:00 PM, seven days per week • Rotating evening and weekend schedules may be required

🏖️ Benefits

• Approximately 7 weeks of paid virtual training • Comprehensive training and ongoing support • Growth and development opportunities • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Fully remote work environment