Tooling Operations Administrator

🕒 August 19

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $50k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Signet Jewelers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🛒 Retail

🛍️ eCommerce

👗 Fashion

Retail • eCommerce • Fashion

Signet Jewelers is the world's largest retailer of diamond jewelry, with a focus on bringing quality jewelry that expresses love and inspires trust among customers. The company owns several well-known brands such as Kay Jewelers, Zales, Jared, and Blue Nile, offering a wide range of fine jewelry and customizable designs. They emphasize sustainability and responsible sourcing in their operations. Signet aims to help people celebrate life and express love through their products while promoting human rights and preserving the environment. They have a strong market presence in the United States, Canada, and the UK.

📋 Description

• Analyze and troubleshoot complex technical issues across supported enterprise platforms, integrations, and dependencies • Provide technical expertise in Redwood RunMyJobs (RMJ), including batch processing, scheduling, job chains, dependencies, monitoring, reporting, and failure recovery • Perform root cause analysis and recommend corrective actions • Support the design, configuration, testing, and implementation of platform enhancements and integrations • Identify opportunities to leverage AI and automation • Provide day-to-day administration and operational support for enterprise platforms • Monitor critical workloads, troubleshoot failures, and coordinate recovery activities • Administer platform configurations, access, permissions, service accounts, integrations, and operational settings • Monitor platform health and respond to incidents, alerts, service requests, and production issues • Partner with internal teams and vendors to resolve operational issues • Participate in scheduled on-call rotation, including after-hours, weekends, and holidays • Support platform upgrades, patches, releases, configuration changes, and scheduled maintenance • Perform health checks and identify performance, stability, capacity, and security concerns • Maintain integrations, connections, service accounts, certificates, and technical dependencies • Perform testing and validation following platform and infrastructure changes • Maintain technical documentation, procedures, runbooks, troubleshooting guides, and knowledge articles • Track and report incidents, batch failures, recurring issues, platform health, and operational trends • Document root causes, corrective actions, and lessons learned

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience • Strong hands-on experience with Redwood RunMyJobs (RMJ) and enterprise batch processing • Experience administering and supporting business-critical enterprise technology platforms • Strong knowledge of batch scheduling, job chains, dependencies, monitoring, troubleshooting, and failure recovery • Working knowledge of Windows/Linux, databases, APIs, file transfers, authentication, and enterprise integrations • Experience with ITSM, monitoring/observability, developer tooling, automation, or similar enterprise platforms is preferred • Strong analytical, troubleshooting, communication, and problem-solving skills • Ability to learn and support multiple enterprise platforms and identify opportunities to improve operations through AI and automation • Ability to participate in an on-call rotation and provide after-hours production support when required

🏖️ Benefits

• Comprehensive healthcare, dental, and vision insurance active on day 1 of employment • Generous 401(k) matching after one year • Ample paid time off • Seven holidays • Exclusive discounts on premium merchandise • Dynamic Learning & Development programs