Principal Customer Success Manager

Job not on LinkedIn

🕒 August 27

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Signify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🔒 Cybersecurity

🤝 B2B

☁️ SaaS

Cybersecurity • B2B • SaaS

Signify is a company under Accumuli that specializes in securing computer networks. They provide a secure alternative to passwords by offering two-factor authentication as an on-demand hosted service, enabling safe remote access to systems and information. With a focus on high-quality service, Signify has built a reputation for delivering reliable and flexible two-factor authentication solutions that are easy to deploy. The company is ISO27001 Certified, ensuring best-in-class information security practices. As a certified RSA MSSP partner, Signify also offers a range of managed security services to enhance network security for organizations.

📋 Description

• Own the end-to-end customer relationship, ensuring seamless onboarding, optimal customer performance, and strategic alignment • Identify and build relationships with current and potential senior stakeholders within accounts • Plan and execute discovery, change management, and strategic alignment sessions with internal teams and customer stakeholders • Develop long-term growth plans using knowledge of the Signifyd platform, industry trends, and customer objectives • Resolve account issues by leveraging cross-functional resources and serve as the voice of the customer • Serve as a role model for other team members and embody Signifyd values • Develop collateral and convey the value of Signifyd partnerships through business reviews with client executive teams • Understand customer pain points, initiatives, and goals and identify partnership opportunities • Partner with Marketing to develop key stakeholders into advocates • Expand Signifyd’s footprint and identify upsell, cross-sell, and other growth opportunities • Partner with Product Management to explore emerging client use cases, including Returns Abuse prevention and Account Integrity • Engage and host executive onsites at customer and partner events • Travel 30%+

🎯 Requirements

• 5+ years of success in senior roles in enterprise SaaS deployment and/or program management for large, complex, and strategic customers is required • Background in payments, fraud, and/or e-commerce industries preferred • Strong communication skills, executive presence, and confidence in varying levels of customer situations • Leadership with Signifyd, customer, and partner teams engaged in delivery of complex solutions • Proven track record of building relationships with senior customer executives in large or highly strategic accounts • Experience managing stakeholder relationships to generate consensus on solutions/engagements required • Sales mindset and understanding of complex, long-term sales cycles • Excellent planning, cross-group collaboration, resource orchestration, communications, analytical, and attention-to-detail skills • Experience developing and executing shared merchant plans and maintaining operational health of customer solutions • Proven ability to drive decisions collaboratively, resolve conflicts, and ensure follow-through through verbal and written communication • Strong presentation skills with comfort addressing large and small audiences and CxO, senior executive, and operations teams

🏖️ Benefits

• Discretionary Time Off Policy (Unlimited!) • 401K Match • Stock Options • Annual Performance Bonus or Commissions • Paid Parental Leave (12 weeks) • On-Demand Therapy for all employees & their dependents • Dedicated learning budget through Learnerbly • Health Insurance • Dental Insurance • Vision Insurance • Flexible Spending Account (FSA) • Short Term and Long Term Disability Insurance • Life Insurance • Company Social Events • Signifyd Swag