Senior Field Services Engineer

🕒 May 7

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Signode

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏗️ Construction

📦 Logistics

Food & Beverage • Construction • Logistics

Signode is a global provider of end-of-line packaging solutions designed to secure, protect, and streamline the transportation of goods. With a wide range of products like case packaging, strapping systems, stretch systems, and automated protective systems, Signode serves industries such as food and beverage, construction, pharmaceuticals, and logistics. The company is committed to innovation and sustainability, offering products that improve load integrity, efficiency, and safety in the supply chain. Signode is part of the Transit Packaging Division of Crown Holdings, Inc. , and focuses on adapting its solutions to meet the changing demands of various industries.

📋 Description

• Identify complex customer- and/or machine-related problems, review related information to develop and evaluate options, and implement effective, strategic solutions • Assess and analyze conversions and retrofit needs • Provide technical support and training to Signode technicians • Read and interpret complex drawings, wiring diagrams, and schematics as required for installation, commissioning, training, repair, conversions, and retrofits of customer equipment • Independently schedule service calls, diagnose and troubleshoot equipment failures involving mechanical, hydraulic, pneumatic, electrical, and electronic functions • Disassemble units and replace defective parts • Make adjustments and test proper operation on most assigned equipment • Coordinate proactive pre-installation meetings with customers to review installation procedures and company/customer responsibilities • Inspect sites for product compatibility and install, adjust, and test equipment • Proactively report and follow up on potential unsafe conditions and recommend effective solutions • Maintain effective customer relationships by diplomatically explaining product failures, the nature of the problem, and recommended corrective actions • Communicate essential information in a timely manner to key stakeholders such as customers, management, and engineering • Troubleshoot and repair advanced-level PLC issues • Design and deliver training programs for repair and/or preventive maintenance • Prepare comprehensive technical surveys on redesign leads • Work with the inventory manager to assist with appropriate stock levels and specific parts • Identify conversion and retrofit opportunities and notify appropriate parties to support quotation proposals • Advise customers on the need to maintain spare parts inventory to ensure continuity of their operations • Ensure effective operational excellence (reporting/administrative tasks for reliability service technicians).

🎯 Requirements

• Bachelor's degree in Engineering (Mechatronics, Electrical, or Automation) • 8 years of relevant/transferable experience • Experience in equipment/machine maintenance • Advanced English proficiency • Knowledge: electrical, mechanical, PLC, and HMI • Skills: Microsoft Office (Word, Excel, Outlook, etc.) • Vocational training (electrical, mechanical, or automation courses - SENAI or similar institutions).

🏖️ Benefits

• All of your information will be kept confidential in accordance with the General Data Protection Law (LGPD - Law No. 13.709/2018) • Reasonable accommodations can be made to enable qualified individuals with disabilities to perform the role appropriately • Equal opportunities for all qualified applicants • If you need any assistance applying for this vacancy, please contact us at [email protected]