Associate Director, Client Services

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Silverback Strategies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

📣 Marketing

🤝 B2B

👥 B2C

Marketing • B2B • B2C

Silverback Strategies is a marketing agency that specializes in performance marketing. They focus on delivering measurable results through paid media campaigns, organic media strategies, and data intelligence. Their services include SEO expertise, content marketing, conversion rate optimization, analytics, reporting, and data visualization. The agency works with both B2B and B2C businesses, aiming to align marketing efforts with actual business impacts, rather than vanity metrics. They emphasize actionable insights and precise reporting to showcase the effectiveness of their campaigns.

📋 Description

• Serve as the strategic lead and trusted advisor for a portfolio of important client relationships • Own client health end to end, including understanding client businesses, connecting marketing performance to business outcomes, spotting churn risk, and identifying partnership growth opportunities • Understand insights from Google Ads and Meta without directly building campaigns • Work with Paid Media, SEO, Measurement, and Creative teams to turn performance data into clear client narratives • Partner with delivery teams to ensure accounts are successful for clients and healthy for Silverback • Develop cross-functional marketing strategies aligned with client business goals • Analyze paid media performance using Google Ads, Meta Ads, Google Analytics, and client CRMs • Investigate mismatches between platform-reported conversions and CRM pipeline • Build long-lasting client relationships through active listening and follow-through • Monitor client feedback and mitigate churn risk • Own portfolio retention and revenue growth • Identify upsell and cross-sell opportunities and partner with sales on expansions • Lead crisis moments with steady, solutions-first communication • Build three-month rolling plans balancing client performance goals with margin targets • Resolve off-track accounts through process changes, expectation resets, or rescopes • Improve processes to increase client value, eliminate waste, and ease employees' work • Track marketing industry changes and help clients capitalize on them • Turn client wins into case studies • Contribute a weekly news insight and point of view

🎯 Requirements

• 7+ years of client services, account management, or client strategy experience • At least 4 years at a digital or performance marketing agency • Previous agency experience is a must-have • Fluency with metrics reported by Google Ads, Meta Ads, Google Analytics, and CRMs • Ability to triangulate data from multiple sources to identify the real story • Strong deductive reasoning and root-cause analysis • Sharp, clear, and confident verbal and written communication • Ability to explain complex performance stories to CMOs in plain English • Ability to write emails that move stalled decisions forward • Self-awareness and ability to seek feedback • Big-picture thinking connecting campaigns, revenue, portfolio health, and company growth • Intellectual curiosity about clients' businesses, industries, and marketing changes • Comfort taking action with incomplete information and adapting as situations evolve • Resilience in tough client moments, shifting priorities, and bad news

🏖️ Benefits

• Legit bonus • Unlimited PTO • Comprehensive health, dental, and vision plans • Virtual Team Events and a fun, casual, inclusive company culture • Company-paid ClassPass membership • 12 weeks of Paid Parental Leave • Summer Fridays • 401(k) with Employer Match • Generous pay • Support from a smart and fun team • Opportunities to learn and grow faster • Fully remote work environment