L2 Duty Technical Support Engineer

🕒 July 27

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Logo of Sippy Software, Inc.

Sippy Software, Inc.

11 - 50 employees

📡 Telecommunications

☁️ SaaS

Telecommunications • SaaS

Sippy Software, Inc. is a Canadian telecom software company (founded 2005) that develops and supports SIP-based VoIP infrastructure and related products. Its core offering is a modular softswitch that combines a session border controller (SBC) and billing/platform features, supported by complementary products including an RTP media gateway, clustering/load‑balancing (FreightSwitch), PBX, and IoT/consulting services. Sippy provides hosted (IBM Cloud, AWS), dedicated, shared, and self-hosted licensing options, targets MVNOs, fixed-line operators, wholesalers, call centers and SIP solution providers globally, and emphasizes an in‑house SIP core designed for interoperability, security and scalability.

📋 Description

• Supporting Sippy Software clients • Taking part in system maintenance, migration and upgrade activities • Taking part in testing and education of new system features

🎯 Requirements

• Strong written and oral English (intermediate or higher); • Intermediate knowledge of Linux / Unix administration • Working knowledge of TCP/IP and network administration on Unix systems • Base knowledge of sql queries;

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