Customer Experience, Operations Consultant

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Sirva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🤝 B2B

🏠 Real Estate

Logistics • B2B • Real Estate

Sirva is a global leader in relocation and moving services that provides employee relocation solutions to corporate clients and moving services to consumers. Its offerings include corporate relocation and mobility (HR/mobility services, visa & immigration, expense management, talent development, reporting & analytics), household goods moving and shipment, commercial moving, temporary accommodations, property management, home buying/selling support, mortgage services, and technology solutions to support relocations. Sirva operates a family of brands (including Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) with a footprint covering 190+ countries and 69 global locations, serving enterprise and individual clients worldwide.

📋 Description

• Direct Customer Interaction • Places proactive calls with customer to welcome them, advise on authorized services and policies • Engages and adopts new technology enhancements and features • Serves as trusted advisor in mobility programs • Works to fully understand customer needs and concerns • Regularly utilizes digital tools to access client policy information • Ability to advise on services delivered by supplier partners • Demonstrates proficient skills in managing complex relocations • Partners internally with other customer support teams • Collaborates externally with supplier partners • Dedicated to strong data integrity • Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded • Supports customer and client needs with quality, accuracy, and timeliness

🎯 Requirements

• High school diploma or equivalent. • University/college degree preferred. • 1 year in a customer experience, business operations role preferred. • International experience a plus, but not necessary. • Must be fluent in English, but other languages are highly desired.

🏖️ Benefits

• Competitive salary • Workplace flexibility for a balanced work/life approach • Comprehensive benefits packages and wellness program • Generous company-paid vacation days and holiday time • Ongoing opportunities for learning and career development