Account Manager, Enterprise – South East

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Where this job comes from

Posted on Sitecore's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Sitecore

Sitecore

1001 - 5000 employees

🤝 B2B

📣 Marketing

B2B • Marketing

Sitecore is a global leader of end-to-end digital experience software. Unifying data, content, commerce, and experiences, their SaaS-enabled, composable platform empowers brands like L’Oréal, Microsoft, and United Airlines to deliver unforgettable interactions across every touchpoint. Sitecore provides the cutting-edge tools brands need to build stronger connections with customers, while creating content efficiencies to stand out as transformation and innovation leaders.

📋 Description

• Act as primary contact for designated accounts, fostering strong relationships across all levels • Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly • Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth • Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support • Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value • Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements • Manage and grow relationships with existing customers within the assigned territory • Drive strategic expansion, customer retention, and long-term customer success • Communicate the value of Sitecore solutions to various client audiences

🎯 Requirements

• Demonstrable experience in software sales (full-cycle) or SaaS environment • Account management/sales experience in an enterprise environment • Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization • Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively • Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred • Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills • Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware

🏖️ Benefits

• Equal employment opportunity commitment • Voluntary self-identification and confidential handling of demographic information • Opportunity to work with a diverse, passionate, and collaborative global team • AI skills development across teams

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