Skylum
51 - 200 employees
🤝 B2B
👥 B2C
B2B • B2C
Skylum is a Ukrainian company that develops photo editing software. They create intuitive, powerful, and easy-to-use tools for photographers of all skill levels, aiming to make photo editing enjoyable and accessible to everyone. Their flagship product, Luminar Neo, is an award-winning photo editor that leverages artificial intelligence to enable millions of photographers worldwide to edit their photos. Skylum emphasizes creativity and innovation in its products and maintains a commitment to supporting the Ukrainian community through charitable efforts.
Customer Support Specialist
Job not on LinkedIn
🔥 12 hours ago
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Skylum
51 - 200 employees
🤝 B2B
👥 B2C
B2B • B2C
Skylum is a Ukrainian company that develops photo editing software. They create intuitive, powerful, and easy-to-use tools for photographers of all skill levels, aiming to make photo editing enjoyable and accessible to everyone. Their flagship product, Luminar Neo, is an award-winning photo editor that leverages artificial intelligence to enable millions of photographers worldwide to edit their photos. Skylum emphasizes creativity and innovation in its products and maintains a commitment to supporting the Ukrainian community through charitable efforts.
📋 Description
• Handle and resolve customers’ complaints and requests, mostly via chat and email • Analyse and assess customers’ needs • Deliver information about product benefits to convert potential customers into paid customers
🎯 Requirements
• At least 6 months’ experience in Customer Support • Upper-intermediate English is a MUST • Excellent communication skills • High level of personal responsibility • Positive attitude • Interest in photography • Experience working with Photoshop and Lightroom • Knowledge of Zendesk • Experience in SaaS products • Previous work during evening hours • Ability to work in two shifts: Morning 7:00–16:00 or Evening 15:00–00:00
🏖️ Benefits
• Flexible schedules • Trust-based workflows • Supportive team environment • Educational allowance • English, German and Polish classes • Choice of working remotely or in the office • Medical insurance • Twenty-one days of paid sick leave per year • Twenty-one days of paid vacation per year • Frequent team-building activities
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