Virtual Assistant – Home Services Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Slash Staffing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Slash Staffing is a staffing agency specializing in providing affordable remote staffing solutions for businesses. They connect clients with a diverse range of skilled professionals, including virtual assistants, customer support representatives, digital marketers, and software developers, allowing companies to focus on their core operations while Slash Staffing handles the hiring process. Their pre-screened candidates are ready to take on various roles, helping organizations achieve efficiency and success without the high cost associated with traditional hiring.

📋 Description

• Enter, update, and maintain accurate customer, job, and sales information in Jobber • Create and update customer profiles, job records, notes, appointments, and follow-up activities • Track leads through the sales and service pipeline • Monitor open estimates, pending jobs, customer requests, and incomplete follow-ups • Organize CRM records and remove duplicate or incomplete information • Assist with scheduling, rescheduling, and coordinating service appointments • Generate basic reports on leads, jobs, sales activities, and performance • Identify overdue tasks or missed follow-ups and take appropriate action • Answer inbound calls and respond to customer questions • Communicate with customers by phone, email, text, and other approved channels • Assist with scheduling, appointment updates, and general service information • Follow up on estimates, appointments, incomplete requests, and service needs • Document customer communications accurately in the CRM • Escalate urgent, technical, or sensitive concerns to the appropriate team member • Contact new and existing leads through outbound calls, email, and text • Follow up on open estimates and unconverted opportunities • Re-engage previous customers and inactive leads • Track the status and outcome of every follow-up attempt • Support cold-calling and outbound business-development efforts • Schedule pre-approved social media posts and updates • Monitor messages, comments, mentions, and audience activity • Respond to online reviews and customer feedback • Create and edit simple graphics, promotional materials, and social media content • Support basic marketing campaigns and customer outreach • Proofread content before publication • Track basic engagement and campaign activity • Maintain digital records, spreadsheets, documents, and calendars • Track outstanding tasks through completion • Assist with internal communication and team coordination • Document processes and improve recurring workflows • Identify operational gaps and recommend practical solutions • Prioritize responsibilities based on urgency and business impact • Take initiative and support additional administrative and operational needs • Own assigned workflows and ensure tasks are completed • Communicate proactively about delays, concerns, and incomplete information • Coordinate tasks and follow up with team members • Improve organization, customer service, and team efficiency while working independently and collaboratively

🎯 Requirements

• Previous experience as a Virtual Assistant, Administrative Assistant, Operations Assistant, or similar remote professional • Experience supporting a home-services, field-service, or appointment-based business • Experience using Jobber or a comparable CRM or field-service platform • Strong spoken and written English • Excellent customer-service and phone communication skills • Experience communicating directly with customers • Strong organizational and time-management abilities • Ability to prioritize independently and meet deadlines • High attention to detail and accurate data-entry skills • Strong follow-through and personal accountability • Self-motivated, adaptable, dependable, and comfortable taking initiative • Ability to solve routine problems using good judgment and common sense • Reliable internet connection and a professional remote workspace • Comfortable using Jobber or similar CRM and field-service software • Comfortable using Facebook, Instagram, and other social media platforms • Comfortable using Canva or similar basic graphic-design tools • Comfortable using Google Workspace or Microsoft Office • Comfortable using spreadsheets, calendars, email, and shared documents • Comfortable using internal communication tools such as Slack or similar platforms • Comfortable using phone, text, and customer-communication systems • Preferred: Previous experience working with a garage-door, HVAC, plumbing, electrical, construction, or other home-services business • Preferred: Cold-calling or outbound sales experience • Preferred: Lead nurturing and sales-pipeline management experience • Preferred: Social media management or digital-marketing experience • Preferred: Basic graphic-design or content-creation experience • Preferred: Experience responding to online reviews • Preferred: Team leadership, task coordination, or workflow-management experience

🏖️ Benefits

• Remote work arrangement • Full-time employment • Work during Eastern Time business hours