Product Support Specialist

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SleepRes™, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🔧 Hardware

🔬 Science

🤝 B2B

Hardware • Science • B2B

SleepRes, Inc. is a medical device company that develops and markets FDA-cleared positive airway pressure (PAP) therapies and accessories for treating obstructive sleep apnea (OSA). Their products include Kricket™, a KPAP™ device designed by sleep physicians as an alternative to CPAP to improve patient comfort and adherence, and V-Com®, an accessory that reduces peak inspiratory pressure to make PAP therapy more tolerable. The company emphasizes clinical research, physician-led design, and resources for clinicians and patients to support better sleep therapy and treatment adherence.

📋 Description

• Serve as a primary point of contact for technical product support • Respond promptly and professionally to product support inquiries • Provide advanced troubleshooting support for medical devices and software applications • Collaborate cross-functionally with various teams to investigate and resolve product-related issues • Maintain accurate support tickets and documentation • Assist with product launches and software updates

🎯 Requirements

• Associate or bachelor’s degree required • 3-5 years of technical support, product support, customer support, or help desk experience required • Experience supporting hardware devices, software applications, and connectivity-related troubleshooting preferred • Excellent verbal and written communication skills • Familiarity with CRM systems, ticketing platforms, Microsoft Office, and cloud-based support tools

🏖️ Benefits

• Competitive salary • 401K • Health, dental, vision, and wellness benefits • Career growth opportunities within a rapidly scaling startup environment