Customer Service Representative III

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📋 Compliance

💰 Post-IPO Debt on 2023-07

Compliance • Privacy • Advertising

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Handles incoming calls, emails, inquiries and transactions from various segments within the book of business. • Collaborates with internal and external parties to coordinate service related activities and manage client projects. • Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions. • Provides customer proactive service and education regarding service options, charges, billing, and contracts. • Documents each interaction, ensuring service, pricing and other required information are entered into the system. • Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.

🎯 Requirements

• High School Diploma or GED (accredited) • 2 years of customer service experience • 6 months as a WM customer service representative

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Short-Term Disability • Stock Purchase Plan • Company match on 401K • Paid Vacation • Holidays • Personal Days