Customer Service Representative III

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Receive and process customer calls, emails, inquiries and transactions • Serve as the end-to-end point of contact for customers • Resolve complex and escalated customer requests and issues • Collaborate with internal and external parties to coordinate service activities and manage client projects • Transition between service requests while meeting deadlines and confirming service • Provide proactive customer service and education regarding service options, charges, billing and contracts • Document interactions, service, pricing and other required information in the system • Meet or exceed productivity, quality, accuracy and timeliness goals • Maintain routine customer service reports and create reports as requested

🎯 Requirements

• High School Diploma or GED (accredited) • 2 years of customer service experience • 6 months as a WM customer service representative • Strong knowledge of internal processes and relationships between business units • Strong time management and follow-through skills • Ability to work independently on complex customer requests and issues • Ability to collaborate with internal and external contacts • Ability to meet productivity, quality, accuracy and timeliness goals

🏖️ Benefits

• Continued leadership development opportunities • Employee share ownership opportunities • Retirement savings support • Flexibility and a trust-based leadership culture • Medical, Dental, Vision, Life Insurance and Short-Term Disability • Stock Purchase Plan • Company match on RRSP • Paid Vacation, Holidays, and Personal Days